Hero Image

 

 

Frequently Asked Questions

 

 

Question
I’m noticing Battery corrosion on my device (Soothing Mat or Sleep soother). How can I rectify that. 

Answer

Cleaning Corrosion on Your Device: Corrosion on the battery compartment of electronic devices can be common, especially when exposed to moisture or specific environmental conditions. Fortunately, in many cases, this corrosion can be cleaned effectively without affecting the device’s functionality. Follow these steps:

Step 1: Safety Precautions Ensure the device is powered off, and if applicable, remove any batteries.

Step 2: Cleaning Gently clean the affected area using a soft, lint-free cloth or cotton swab. Dampen the cloth or swab with a mixture of equal parts water and isopropyl alcohol (70% or higher). Avoid allowing excess liquid to enter the device.

Step 3: Thorough Drying After cleaning, make sure the battery compartment is completely dry before reinserting batteries or using the device.

Warranty Coverage: It’s important to understand our warranty coverage in relation to corrosion on the battery compartment. Our warranty primarily covers defects in materials and workmanship that directly affect the device’s intended operation. Minor corrosion that does not impact the functionality of the device typically falls outside the scope of our warranty.

Conclusion: We value your satisfaction with our products and hope this article has been helpful in addressing concerns about corrosion on your device’s battery compartment. Regular maintenance, as described here, can often resolve such issues, ensuring your device continues to serve you well.

If you have any questions or need further assistance, please feel free to contact our customer support team. Thank you for choosing our product; we are dedicated to providing you with the best possible support.

Question
Why does my Sound Machine automatically switch back to the stream.

Answer
The sound machine will start to reset back to the stream noise as batteries start to run low. One quick solution is to switch to USB power, or replace the dying batteries. 

Question
How long do the batteries last?

Answer

Based on our testing, the batteries should last at least approximately 50 hours of continuous use. Note the Baby Soothe comes with an automatic 10 minute shut-off so one set of batteries should last for months. If you’re concerned about battery life, we recommend using rechargeable batteries.

Question
Can I leave my baby alone with the Baby Soothe?

Answer

Baby Soothe was designed to be safely used on your baby either with or without adult supervision. Baby Brezza recommends using Baby Soothe with adult supervision.

Question
Is the Baby Soothe safe for my baby?

Answer

Yes, the Baby Soothe is safe to use on your baby. Massage has been used on babies for centuries and is a natural way to calm a baby. The Baby Soothe massager meets or exceeds all applicable USA and Canadian safety laws. All contact areas are phthalate-free, BPA-free, and lead-free. Common sense safety considerations are included in our labeling and use instructions.

Question
How do I take care of the Baby Soothe?

Answer

It’s easy to care of the Baby Soothe massager and band. To clean the massager, wipe it with a soft, damp cloth. Do not immerse in liquid.

NOTE: if water accidentally gets inside the massager, remove the batteries, allow the unit to dry completely, then wipe with a dry cloth before next use. To clean the band, you can either hand or machine wash using cold water. Air dry only. Do not dry clean, bleach or tumble dry the band.

Question
Do I have to use the belly band? How do I use the belly band?

Answer

You can use the Baby Soothe in two different ways. You can use the massager directly on your baby. Or you can wrap the belly band around your baby using the Velcro flaps and then place the Baby Soothe in the large pocket on the front. Either way, the Baby Soothe will work and naturally calm your baby.

Question
How much does the Baby Soothe massager weigh?

Answer

The Baby Soothe massager with batteries and the belly band weigh 10 ounces.

Question
Is there an automatic shut-off function for the Smart Soothing Mat?

Answer

Yes! There are 4 timer settings with auto shut-off in the app (15, 30, 45 and 60 minutes). Of you can activate the 60 minute auto-shut-off using the buttons. To do this, first turn the mat on by pressing and holding the power button for three seconds, then after the vibrations turn on continue to hold the power button for an additional three seconds to activate the 60-minute auto off.

Question
How do I turn the Baby Soothe on and off?

Answer

It’s really easy to use Baby Soothe. To turn on, just press the large button. To turn off, just press the large button. The Baby Soothe comes with an automatic 10 minute shut-off.

Question
Is the Smart Soothing Mat right for daycare centers?

Answer

Yes the Smart Soothing Mat is safe for in a daycare setting. First, the Smart Soothing Mat has been tested by a third party laboratory in the U.S. We have carefully sought out, tested, and selected only phthalate-free, BPA-free, and lead-free components including all components encased in the waterproof barrier. Common sense safety considerations are included in our labeling and use instructions.

Second, the Smart Soothing  Mat’s vibration and white noise levels are safe for babies. There is currently no clinical data regarding vibrations being harmful to babies and similar vibrating products have been on the market and in use for 10 years or longer without any known ill effects. The Smart Soothing Mat features a range of vibration/sound levels from 40 to 63 decibels. Babies are exposed to decibel levels up to 80-90 decibels in the womb which is significantly higher than the maximum setting on the Smart Soothing Mat.

If your daycare facility follows the Hospital Standard for white noise machines (which is 50 decibels), you can use the Smart Soothing Mat on the Low and Medium vibration levels since these decibel levels are below 50. The Medium High and High vibration levels have decibel levels between 55-62, respectively, and the low and high heartbeat settings have decibel levels between average 55-60 and 60-63, respectively.

Lastly, the Smart Soothing Mat also doesn’t contain any heating element so there is no risk of a baby overheating when the product is used properly and according to manufacture guidelines.

Question
When should I start using the Smart Soothing Mat?

Answer

Unless your newborn is a preemie (less than 37 weeks), you can start using the Mat with your baby as soon as it is delivered! The product works best for younger babies 0-4 months or during the “4th trimester”. Of course, as babies age, they learn more self-soothing techniques and cry more often for specific reasons (dirty diaper, hungry, teething, etc). Fortunately, the Smart Soothing Mat can still be helpful helping older babies learn to sleep alone in their cribs or while traveling away from home.

Question
What are Smart Soothing Mat’s vibration and heartbeat levels?

Answer

The Smart Soothing Mat comes with four different vibration levels—extra low, low, medium, and high—and four heartbeat settings – extra slow, slow, medium, fast – to help parents customize the vibrations and white noise to match their baby’s needs and mimic the sounds and motions of the womb that comforted your baby in utero. Some babies only need a little extra soothing so using Extra Low vibrations or heartbeats might work well. Other babies need more soothing power so using High might be best for them.

Question
What is the Baby Soothe Massager?

Answer

Baby Soothe is the first-ever baby massager that naturally calms your baby by mimicking mom’s gentle fingertip massage. It has 3 massagers that gentle rotate which activates your baby’s natural calming response. To learn more about how Baby Soothe works, click on: https://www.youtube.com/watch?v=xFtFZuJod4Q

Question
Is the Smart Soothing Mat washable?

Answer

The soft cotton/spandex cover is removable and is machine washable. The water-resistant inner lining can be wiped down with a cloth. Do not submerge any part of the mat in liquids—this could damage the mat’s electronic components.

Question
What are the most common ways and places to use the Smart Soothing Mat?

Answer

Smart Soothing Mat can be folded or rolled for easy transportation to wherever you and baby are going! Most parents use it in their baby’s crib or bassinet either under or over the sheet. But you can also use it in a pack and play, on an activity mat, on the floor, or even in your baby’s car seat (on top of the straps/baby only) or stroller (on top of your baby’s legs). Be sure to follow all safety instructions for the Smart Soothing Mat and any other infant support device you may be using.

Question
How long do the batteries last using the Smart Soothing Mat?

Answer

The way you use your Smart Soothing Mat will affect how long the batteries will last including the vibration level/heartbeat setting you choose and whether you run continuously or use one of the timer settings. The app includes a battery life remaining indicator to help you gauge remaining battery life.

Based on our testing using standard AA batteries and typical use, you should expect at least 30-50 hours of battery life before the batteries start to lose power and the vibration or heartbeat levels diminish. NOTE: if the vibration level immediately stops after turning the mat on, then this is a sign that the batteries need to be immediately changed. We recommend using rechargeable AA batteries to use with your Smart Soothing Mat, especially if you are concerned about how long the batteries will last.

Question
Does the Smart Soothing Mat have an age limit or weight limit?

Answer

There is no age or weight limit with the Smart Soothing Mat. In fact, many older children and adults have admitted that they also find the Smart Soothing Mat’s sounds and motions soothing, so don’t be surprised to find yourself curling up with your baby’s vibrating mat someday! The amount of weight on top of the mat may affect the strength of the vibrations or the battery life. With more weight on the mat, the motors have to work a bit harder and thus vibrations may be slightly dampened and battery life reduced.

Question
Can I leave my baby alone with Smart Soothing Mat on?

Answer

The Smart Soothing Mat was designed to be a safe and portable baby-soothing option, not an overnight white noise machine. In addition, the mat adds extra material to cribs so we wouldn’t advise leaving your baby alone with the mat for an extended period of time. If you wish to use the mat to help baby sleep we recommend opting for the 15, 30, 45 or 60-minute shut-off function. After reading all of the instructions and warnings and accepting full responsibility for how you choose to use the product, you are free to make any decision that works best for your child and family.

Question
When do I use the Smart Soothing Mat?

Answer

The Smart Soothing Mat can be used anytime, anywhere! The mat is easy to use during naps or bedtime, as well as mid-day meltdowns, and is especially good for colicky babies or those suffering from excessive gas.

Question
How do I turn the mat on/off and activate the vibration and heartbeat modes?

Answer

It’s really easy. First, make sure working batteries are installed properly. You can turn the mat on and cycle through the 8 different settings either using the FREE app or using the buttons on the mat. To turn on using the buttons, just press and hold the on-off button on the mat for 3 seconds. To change settings, press the mode button.

To switch between settings, press the Mode button to cycle through the 8 different settings and find which one works best for your baby: Extra Low Vibration (mat turns on and starts from Extra Low)

  • Low Vibration
  • Medium Vibration
  • High Vibration
  • Heartbeat Extra Slow
  • Heartbeat Slow
  • Heartbeat Fast

Question
Are Smart Soothing Mats safe for babies?

Answer

All Smart Soothing Mats meet or exceed Children’s Product Certificate Standards per the CPSC as well as all other applicable USA and Canadian safety laws based on testing with a third party laboratory. All contact areas are phthalate-free, BPA-free, and lead-free. Common sense safety considerations are included in our labeling and use instructions.

The Smart Soothing Mat’s vibrations and white noise are also safe for baby.  There is currently no clinical data regarding vibrations being harmful to babies and similar vibrating products have been on the market and in use for 10 years or longer without any known ill effects. The Smart Soothing Mat features a range of vibration/sound levels from 40 to 65 decibels. Babies are exposed to decibel levels up to 80-90 decibels in the womb and babies cries can be up to 130 decibel levels, which are higher than the maximum settings on the Smart Soothing Mat.

The Smart Soothing Mat doesn’t contain a heating element so there is no risk of overheating when the product is used properly and according to manufacturer’s guidelines.