Frequently Asked Questions

Question
If I switch formula brands or types, how do I find my new Formula Pro Powder setting?

Answer
If you’ve switched to a new powder formula brand or type, you’ll need to update your Formula Pro Advanced with the correct setting.

Use the Formula Settings Finder
To find your new setting, visit the Formula Settings Finder at babybrezza.ca/formula-pro-settings-finder. For the most accurate results, we recommend:

• Searching by UPC or EAN code (12 - 13 Digits) instead of by country, as the country of manufacture can sometimes be unclear.

Can't Find Your Formula?

If your formula is not listed, you can request to have it tested. Simply send us an email at sevice@babybrezza.ca with the following attachments:

• Picture of the front of the formula
• Picture of the back of the formula with UPC
• Location of purchase

By following these steps, you can ensure that your Formula Pro Advanced is dispensing the perfect bottle every time!

Question
What do I do if my Formula Pro Advanced has an E4 error code. 

Answer
The E4 error code indicates an issue with your machine’s water temperature sensor. Here’s what you can do to try and resolve it:

1. Reset the Sensor – Press and hold the button on the far right of the Control Panel for 10 seconds to reset the sensor.
   
   
2. Test the Machine – After resetting, make another bottle and check if the E4 error returns.

What If the Error Persists?

• If the E4 error code does not return, your machine is working properly again.
  
  
• If the E4 error does return, this indicates a more serious issue that requires assistance from our Customer Care Team.

To expedite your support request, please have your proof of purchase available. You can contact our team at babybrezza.ca/en/customer-care/contact-us or call 1-800-667-8184.

How to Prevent the E4 Error in the Future

To reduce the chances of this error occurring again, we recommend lowering the temperature to room temperature in your machine. However, please note that this will result in bottles being dispensed at room temperature rather than warmed.

Question
How do I prepare my Formula Pro Advanced for long term storage. 

Answer
Long Term Storage Instructions

It is extremely important to clean the machine and remove all formula powder residue before storage.

If you’re going to store your Formula Pro® Advanced for later use, or will not use it for a while, please follow the instructions below:

1. Remove the powder container parts, funnel, funnel cover, drip tray and water tank from the base.
2. Wipe the base with a clean damp cloth and make sure to remove any and all formula residue. Dry the base well.
3. Empty the powder container, wash all powder container parts, dry thoroughly, reassemble, & reinstall on the base.
4. Follow the Monthly Descaling Instructions shown below, steps 1-7 only. Do not remove or refill the water tank after step 7.
5. Now place a cup to catch 10oz/300ml water under the funnel, then press & hold the “water only” button for 5 seconds. Water will dispense continuously until the machine is completely empty, then stop automatically.
6. Additionally, you can unplug the unit, turn the machine upside down over a sink while keeping the water tank inserted. This will allow air to flow into the unit and allow for the water to come out the air vent.
7. Remove the funnel, funnel cover and water tank, dry them both thoroughly and reinstall them on the machine.
8. Your machine is now ready for storage. Pack the machine in its box or enclose it in a bag to keep it dust free.

Monthly Descaling Instructions

You can leave the formula powder in the powder tank during the descaling process.

To prevent mineral scale on the water heater inside your Baby Brezza Formula Pro® Advanced, follow these easy steps:

1. Remove the water tank, empty it and fill it with 20oz/600ml distilled vinegar & 20oz/600ml of purified water.
2. Place the water tank on the base of the machine & place a cup larger than 10oz/300ml under the funnel.
3. Select “10oz/300ml” with the “oz/ml” button, then press the “water only” button to dispense.
4. Empty the cup, place back under the funnel, then press the “water only” button again to dispense another 10oz/300ml.
5. Now unplug the machine, remove the water tank, and empty it. Let the machine sit for 4 hours.
6. Wash, rinse and fill the water tank to the max line with purified water, then place it back on the base.
7. Plug in the machine, place a cup to catch 10oz/300ml water and use the “water only” button to run a 10oz/300ml cycle. Dispose of the water dispensed in the cup and then repeat this step to run the entire tank of purified water through the machine. When the “Low Water” indicator turns on, you’re done rinsing.
8. Refill the water tank with purified water and return to normal use

Question
Do I need to clean the Formula Pro Advanced funnel after every 4th bottle. 

Answer
Yes, it is important to clean the funnel after every 4th bottle or whenever the "Clean Funnel" indicator light turns on. Formula tends to clump when mixed with water, and if the funnel isn't cleaned regularly, formula buildup can occur. This buildup can affect the accuracy of the formula dispensing process, as it may interfere with how much formula drops from the powder container into the mixing funnel.

To maintain your Formula Pro Advanced’s accuracy:

• Clean the Funnel – After every 4th bottle, remove the funnel and clean the underside of the powder container to prevent any buildup
  .
• Use a Spare Funnel – To make the process easier, consider purchasing a spare funnel. This way, you can replace the used funnel with a clean one while the dirty one is being cleaned.

By keeping the funnel clean, you’ll ensure that your Formula Pro Advanced continues to perform optimally. You can shop for a spare funnel here.

Question
How do I clean and descale the Baby Brezza Formula Pro Advanced?

Answer
If you are using tap water in our machine, we recommend descaling your machine every 30 days. This will keep the heating element working smoothly. 

1. We recommend using Baby Brezza Descaler  to remove mineral scale from your Formula Pro Advanced and extend the appliance’s useful life. You can also use distilled white vinegar. To clean & descale, hand-wash all components with lukewarm water and mild soap.
2. Make sure all parts are dry and reassemble machine, leaving powder container completely empty.
3. Fill the water tank with 20oz of Distilled Water and run a 10oz cycle.
4. Add Baby Brezza Descaler Liquid, or a cup of distilled white vinegar inside the water tank and a cup of distilled water and run another 10oz cycle.
5. Unplug the machine and allow it to sit for 4 hours.
6. Discard remaining descaler liquid or vinegar/water solution, and wash tank with mild soap and water, and refill water tank completely with fresh water.
7. Continue to run another 10oz water only cycles to rinse out internal tubes of any vinegar residue until the low water display icon appears.

To watch a video demonstration of how to descale your Formula Pro Advanced, click here. Video Link: https://youtu.be/sXr89d0n16M

Question
Does the Baby Brezza Formula Pro sterilize the water?

Answer
No, the Baby Brezza Formula Pro does not sterilize the water. To ensure the water is free from any bacteria or other harmful substances, we recommend one of the following options:

1. Boil the Water – Boil the water and allow it to cool before using it with your Formula Pro. This will help kill off any bacteria.
2. Use Purified Water – Alternatively, you can use water that is 100% free of bacteria, viruses, mold, minerals, and other toxins.

Using clean, safe water is important to ensure your baby’s health and the optimal performance of the Formula Pro.

Question
How do I prevent mold from growing in the Baby Brezza Formula Pro?

Answer
Proper maintenance and regular cleaning are essential to keeping your Formula Pro Advanced clean and free from mold. Here are some key steps to follow:

1. Follow Regular Cleaning Guidelines – Always clean the machine as recommended in the instruction manual to prevent buildup of formula residue.
   
   
2. Be Careful When Pouring Formula – After refilling the powder container, check for any spilled formula, especially in the area next to the water tank, and wipe it away with a damp cloth.
   
   
3. Ensure All Parts Are Completely Dry – After washing, make sure all parts of the powder container are fully dry before reassembling to prevent moisture buildup, which can lead to mold growth.

By following these steps, you can prevent mold from forming and keep your Formula Pro Advanced in optimal condition.

Question
Why Are My Bottles Coming Out Watery?

Answer
If your Formula Pro Advanced is dispensing watery bottles, it may be due to one of the following reasons:

1. Incorrect Formula Setting – Ensure you are using the correct setting for your formula. You can find the correct setting using our Formula Settings Finder.
   
   
2. Low Formula Level – If the formula in the powder container is below the "Min" line, the machine may not dispense enough powder.
   
   
3. Improper Cleaning – The funnel and the underside of the powder container should be cleaned after every 4th bottle to prevent clogs that can affect powder dispensing.
   
   
4. Missing or Misplaced Parts – Check that all components, including the locking cover and silicone scraper, are installed correctly.

To confirm your Formula Pro Advanced is dispensing accurately, you can conduct the Official Formula Pro Accuracy Test by watching this short video.

Additionally, verify that you have all required parts by referring to your user manual. If you don’t have your manual, you can download it from our website.

If issues persist, please contact our Customer Care Team for further assistance.

Question
Does the Formula Pro Advanced Dispense the Correct Amount of Formula?

Answer
The right amount of infant formula is critical for the health of the baby. The Formula Pro Advanced formula dispenser machine comes with settings for specific formula brands and types to accurately dispense the exact amount of formula. For more information, visit our Formula Settings section babybrezza.ca/en/formula-pro-settings-finder

Question
How do I set up my Formula Pro powder container?

Answer
Setting up your Formula Pro Advanced powder container correctly ensures accurate formula dispensing.

For step-by-step guidance, check out these resources:

• Watch a quick setup video here
• Download the user manual here and select your device for detailed instructions 

Following these steps will help ensure your machine is ready to make perfectly mixed bottles every time!

Question
Does the Formula Pro Advanced work with toddler formulas?

Answer
YES! We have formula settings for toddler formulas. Just look up the setting the same way you did for an infant formula by using the Formula Settings Finder at www.babybrezza.ca/en/fpa

NOTE: Please make sure your consult with your pediatrician if you are using a toddler formula instead of infant formula.

Question
Can you use Baby Brezza Formula Pro for breast milk or freeze dried breast milk ?

Answer
The Baby Brezza Formula Pro can’t be used for breast milk, only to make formula bottles. Even freeze dried breast milk like milkify, or milk by mom cannot be used on our formula pro advanced.

Here’s why:

1. Testing and Quality Assurance: To ensure accuracy and safety, each formula setting in our device is tested extensively with readily available commercial formula powders. Freeze dried Breastmilk, being a natural product with unique characteristics, falls outside the scope of what we can reliably test and standardize.
2. Variability of Breastmilk Composition: The consistency of freeze dried breastmilk can vary significantly due to factors such as storage method, temperature, and individual production. These variables make it difficult to create a universal setting that would work effectively for all situations.

We understand that this may be disappointing

If you’d like to safely warm up liquid breastmilk, we recommend our specially designed bottle warmers designed specifically for breast milk. Unlike traditional warmers that use steam heat which destroys proteins in breast milk, our warmers are designed to safely warm both formula and breast milk. Learn more at: www.babybrezza.ca/bottle-breatmilk-warmer

Answer
We strongly discourage you from making your own homemade formula. Health experts and pediatricians strongly discourage this practice because it may not be safe for your baby nor deliver the proper nutrition that your baby needs.

Additionally, we couldn't provide you a setting for the Formula Pro Advanced because we wouldn't know the specific formula to water ratio for your homemade formula mixture.

Question
My Baby Brezza Formula Pro is dispensing more formula than indicated on the ounce selector on the control panel. Why?

Answer
The ounce size on the Formula Pro  control panel indicates water volume only. When powder is added to the water, the volume is increased, just like when you make a bottle by hand. The final volume of mixed formula is expected to be a little over the ounce amount indicated on the control panel. Please see below for some examples of the final yield. 
 

If your formula is significantly higher than the ounces you are expecting, please contact us .

Answer
BPA, or bisphenol A, is a chemical used to make many types of plastic. Its use dates back to the 1950s. BPA is found in epoxy resins and polycarbonate plastics. Many food containers, water bottles, and other consumer goods contain BPA. Luckily, the Formula Pro Advanced Baby Formula Machine is completely BPA-free, which is much safer for babies. 

The possible health effects of BPA cover a wide range of developmental aspects, including growth of the nervous system, thyroid, and brain. Moreover, BPA exposure has been linked to contributing to the risk of babies developing ADHD at an early age. Baby Brezza is proud to offer products that do not use BPA in an effort to provide safer, healthier equipment for families everywhere.