Frequently Asked Questions
How can I return something that I have ordered?
Baby Brezza Canada is confident that you will be happy with your purchases. However, please note that certain items once opened or sold cannot be returned or exchanged. Moreover, final sale items, clearance items, and merchandise which does not meet certain criteria cannot be returned or exchanged. Eligible merchandise in new and unused condition may be returned up to 30 days from the shipping date for an exchange or refund.
For full details of our return policy, please visit our Returns & Shipping Policy page.
Free Shipping
Our free shipping is automatically set to apply itself once orders are over $50 Sub-Total value, after discounts and before taxes. Certain restrictions may apply for orders going to extreme remote areas.*
*Restrictions - Certain areas within Canada are considered remote and therefore may require shipping fees for the purchase. If your order is going to a remote destination, you will be contacted by one of our customer service agents to discuss the shipping charges.
Free shipping offers are ONLY VALID IN CANADA!
For full details of our Shipping Rates & Order Processing, please visit our Shipping Rates & Order Processing page.
Answer:
At Baby Brezza, all of our products are designed and manufactured in accordance with the highest industry standards, ensuring full compliance with applicable regulations. We restrict the use of BPA, BPS, BPF & Phthalates in any of our plastics.
We understand that parents want the best for their little ones, and that includes ensuring the products you use are free from harmful chemicals.
What Are BPA, BPS, BPF, and Phthalates?
- BPA (Bisphenol A): A chemical often used in plastics and resins, which has raised health concerns, especially when used in baby products.
- BPS and BPF (Bisphenol S and F): Chemicals similar to BPA, often used as substitutes, but with similar potential health risks.
- Phthalates: Chemicals used to soften plastics, which have been linked to health issues, especially in infants and young children.
Baby Brezza's Commitment to Safety
We are proud to offer a full range of products that restrict the use of these chemicals. This applies to all of our products, including:
- Formula Pro Advanced
- Bottle Warmers
- Sterilizers and Dryers
- Bottle Washers
- Food Makers
By restricting BPA, BPS, BPF, and phthalates, Baby Brezza products provide peace of mind, allowing you to focus on what matters most—caring for your baby.
At Baby Brezza, we believe in providing products that are not only convenient and easy to use but also safe for your baby.
Answer
International Shipping Policy
Baby Brezza does not ship to international addresses.
Where We Ship
Orders placed on BabyBrezza.ca can be shipped only within Canada.
Shipping Restrictions
We do not ship to:
- Parcel forwarders
- Addresses outside of Canada
- PO Boxes
Why We Don’t Ship Internationally
Baby Brezza products sold in Canada are specifically designed to meet:
- Electrical and regulatory requirements unique to Canada.
- Different plugs and electrical frequencies.
Using Baby Brezza products outside of Canada can result in:
- Compatibility issues with power supply and voltage
- Potential damage to the machine
- Voiding of your product warranty
Looking for Baby Brezza Products Internationally?
Baby Brezza does sell products globally through a network of authorized distributors.
Answer
Baby Brezza Spare Parts
Baby Brezza offers 100% new, genuine spare parts that are designed to perform exactly like the original parts included with your purchase.
Important Notice About Third-Party Sellers
Be cautious when purchasing parts from Amazon or other third-party websites, as some may not be legitimate. These unauthorized parts:
- May not fit correctly in your Baby Brezza appliance.
- Could cause damage to your machine.
- Will void your warranty if used.
To ensure compatibility and performance, we strongly recommend purchasing only Official Baby Brezza replacement parts from our authorized retailers or directly from BabyBrezza.ca